1. Definitions

• Agreement: Refers to these Terms and any Statement of Work, Proposal, Quote, Order Form, or invoice issued by SEO Team and accepted by the Client.

• Company, SEO Team, we, us, our: Refers to SEO Team, a company registered in British Columbia, Canada.

• Client, you, your: Refers to the individual, company, or entity engaging SEO Team for Services.

• Services: All services provided by SEO Team, including but not limited to search engine optimization (SEO), website design and development, web hosting (including managed WordPress hosting), domain registration and management, online marketing, pay-per-click (PPC) and social media advertising.

• Website: The website located at seoteam.ca.

2. Acceptance of Terms & Service Agreements

2.1. Contract Formation: A legally binding contract between SEO Team and the Client is formed when any of the following occurs:

1. You sign a written Agreement, Statement of Work, or Proposal.

2. You make a payment (including a deposit) for any Services.

3. You use or continue to use any Services provided by SEO Team.

By making a payment or using our Services, you acknowledge that you have read, understood, and agreed to be bound by the written Terms of this Agreement.

2.2. Service Requests & Confirmation:

• You can request new services, tasks, or modifications to existing services via email, WhatsApp message, phone call, or other approved communication channels.

• All requests are confirmed through verbal or written discussion between you and our representative.

• A verbal agreement on the service type, scope, date, and any specific requirements is considered a binding confirmation for that specific task or change. This confirmation will be documented internally by our staff for reference. For example, if you call to add/remove a service and we agree on the details over the phone, that serves as the official booking and confirmation of the task.

• However, all such verbal or written confirmations for new work or changes remain subject to the overarching written Terms of this Agreement.

3. Services & Client Responsibilities

3.1. Scope of Services: We will provide the specific Services as detailed in the applicable Proposal or Statement of Work. The scope of work is strictly limited to what is expressly detailed in that document.

3.2. Client Cooperation: You agree to provide timely access to necessary information, materials, approvals, and personnel as we reasonably request to perform the Services. Delays caused by your failure to cooperate may result in revised delivery schedules and increased fees.

3.3. Content & Materials: You are solely responsible for the accuracy, legality, and compliance of all content, materials, and data provided to us. You warrant that you have the necessary rights, licenses, copyrights, and trademarks to use and provide all such materials to SEO Team for the performance of the Services.

4. Quotes, Deposits & Payment Terms

4.1. Quotes & Validity: All written quotes are valid for thirty (30) days from the date of issuance, unless otherwise stated. We reserve the right to withdraw or revise any quote at any time before you accept it or pay a deposit.

4.2. Deposits: For all project-based Services (e.g., website design, development, or large campaigns), a non-refundable deposit is required before any work begins. Unless otherwise agreed in writing, the deposit will be fifty percent (50%) of the total project value. The remaining balance is due upon project completion and before the website launch or delivery of final assets.

4.3. Recurring Services: Fees for recurring Services, such as hosting, maintenance, and retainer-based services, are billed in advance for the applicable period (monthly or annually).

4.4. Payment Methods: We accept credit/debit cards, bank transfers, e-transfers, or other methods specified on your invoice. You are responsible for any transaction fees or currency conversion charges. All Services will only commence after your payment has cleared.

4.5. Late Payments: Invoices are due upon receipt. Overdue accounts will accrue interest at a rate of 5% per month, or the maximum rate permitted by law. We reserve the right to suspend or terminate Services immediately, without notice, for any unpaid invoices.

5. Billing, Auto-Renewal & Cancellation

5.1. Automatic Renewal: All recurring Services, including but not limited to hosting, maintenance, SEO retainers, and marketing retainers, automatically renew at the end of each paid term (monthly or annually). Your payment method on file will be automatically billed for the next term at the then-current rates.

5.2. Cancellation Procedure: To prevent automatic renewal, you must submit a written cancellation request via email to [email protected]. Cancellation requests must be received and acknowledged by SEO Team in writing at least thirty (30) days prior to the renewal date. If you fail to provide timely notice, the Service will renew for the next term, and you will be responsible for the full renewal fee.

5.3. Non-Refundability: All payments made to SEO Team are non-refundable, except as expressly required by law or as agreed upon in writing. This includes, but is not limited to, deposits, fees for partially used terms, and renewal payments.

5.4. Early Termination: If you terminate a fixed-term contract prior to its completion, you will be immediately liable for the full remaining balance of the contract.

5.5. Company Termination Rights: We reserve the right to suspend or terminate any Services, without refund, for reasons including, but not limited to: non-payment of fees; a material breach of these Terms; your engagement in illegal, abusive, or harmful conduct; or your failure to provide required materials or cooperation.

6. Service Suspension & Reactivation

6.1. Suspension for Non-Payment: Services will be suspended immediately for any unpaid invoices. We are not liable for any loss of data, search rankings, or business interruption that results from such a suspension.

6.2. Reactivation Fee: A suspended account may be subject to a reactivation fee (a standard fee of $75 CAD, unless otherwise specified) in addition to all outstanding balances, before Services are restored.

6.3. Chargebacks: Any chargebacks or payment reversals initiated by you will incur a fee, and we may immediately suspend all Services.

7. Hosting, Backups & Data

7.1. Hosting: SEO Team provides web hosting on a commercially reasonable efforts basis. We do not guarantee uninterrupted uptime.

7.2. Backups: While we may perform periodic backups for managed hosting plans, you are solely responsible for maintaining independent backups of your own data. We do not guarantee the availability or integrity of any backups and may charge a fee for data restoration.

7.3. Data Deletion: Upon termination or cancellation of Services, we reserve the right to permanently delete all associated data after a reasonable grace period. We are not liable for data loss if you fail to obtain a copy of your data prior to termination.

8. Intellectual Property

8.1. Ownership: Upon receipt of full payment, we will transfer ownership of the final deliverables (e.g., website content, design) to you, as specified in the Agreement. All underlying code, templates, and intellectual property developed by SEO Team remain our property until full payment is received.

8.2. Client-Provided Materials: All content, materials, and trademarks you provide remain your property. You grant us a non-exclusive, royalty-free license to use these materials for the sole purpose of performing the Services.

8.3. Portfolio Rights: You grant us the right to use the completed project in our online portfolio, case studies, and marketing materials, unless a written agreement is in place to restrict this right.

9. Warranties & No Guarantees

9.1. Limited Warranty: We warrant that the Services will be performed in a professional manner consistent with industry standards. Except for this express warranty, the Services are provided “as is,” and we disclaim all other warranties, whether express or implied, to the fullest extent permitted by law.

9.2. No Performance Guarantee: You acknowledge that we cannot guarantee specific results for SEO, search engine rankings, traffic levels, conversions, or social media engagement. These results are influenced by factors beyond our control, including search engine algorithm changes, third-party policies, and market conditions.

10. Limitation of Liability & Indemnification

10.1. Limitation of Liability: To the maximum extent permitted by law, our total liability for any claim arising out of or related to these Terms will not exceed the total fees you paid to SEO Team in the six (6) months preceding the event giving rise to the claim. We will not be liable for any indirect, special, incidental, consequential, punitive, or exemplary damages, including lost profits, loss of data, or business interruption.

10.2. Indemnification: You agree to indemnify, defend, and hold harmless SEO Team, our directors, employees, and agents from any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from: your content or materials; your breach of these Terms; your violation of any law or third-party rights; or your use of the Services in a manner not in accordance with these Terms.

11. Confidentiality

Both parties agree to treat all non-public information received from the other party as confidential. Neither party will disclose such information to any third party without prior written consent, except to employees or contractors who are bound by similar confidentiality obligations.

12. General Provisions

12.1. Governing Law: These Terms are governed by and construed in accordance with the laws of the Province of British Columbia, Canada. Any legal action or proceeding related to these Terms shall be brought exclusively in the courts located in British Columbia.

12.2. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

12.3. Modifications: SEO Team may modify these Terms at any time by posting the revised version on the Website. Your continued use of the Services after the posting of any changes constitutes your acceptance of the new Terms.

12.4. Entire Agreement: These Terms, together with any applicable Proposal or Statement of Work, constitute the entire agreement between you and SEO Team and supersede all prior or contemporaneous communications and proposals, whether oral or written.

13. Contact Information

For all notices, questions, or cancellations, please contact us using the information below:

• Company Name: SEO Team
• Address: 9360 120 St Unit 102, Surrey, BC V3V 4B9, Canada
• Phone: +1 (604) 377-9917
• Email: [email protected]